Willow’s Way Policies

  • Payment for training packages is due at the first session and is nonrefundable. Training packages must be completed within three months unless otherwise instructed within a training plan.  
  • Most training sessions are typically an hour long. We ask that you do your best to limit distractions during this time. Children are absolutely welcome in our sessions, but we ask that they be able and willing to follow instructions and behave accordingly. If your children are too young or too cool to participate, please take the appropriate measures to ensure that they are cared for and that you can devote your attention to the session.
  • Weather and emergencies aside, any cancellations within 24 hours of a scheduled training session will be charged full price. If the cancelled session is a part of a training package, an additional session will need to be scheduled and paid for at the time of service.
  • Willow’s Way cannot guarantee specific training results or timeline. We will do everything in our power to help achieve your training goals, but every dog and every situation is different. Personal commitment to daily practice and compliance with trainers’ instructions is necessary for progress.